Refund Policy
1. Overview
At Home Bonus Store, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your product, we’re here to help!
2. Returns
- You have 30 days from the date of purchase to return an item for a refund.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
- A receipt or proof of purchase is required for all returns.
3. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method. The refund will be processed within 7-10 business days, depending on your card issuer’s policies.
4. Shipping Costs
- Customers are responsible for the cost of return shipping, except in cases where the product was damaged or defective.
- Original shipping costs are non-refundable.
5. Non-Refundable Items
- Certain items are non-refundable, including gift cards, digital products, personalized items, and items marked as final sale.
6. Exchanges
- If you need to exchange an item for a different size or color, please contact us at homebonusstore@gmail.com to arrange the exchange.
7. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 14 days of receiving the item, and we will provide a replacement or refund at no additional cost.
8. Contact Us
If you have any questions about our refund policy, please contact us at:
Home Bonus Store
homebonusstore@gmail.com
www.homebonusstore.com